Enterprise Identity & Scope
This Privacy Policy governs the collection, processing, storage, and protection of personal information gathered by Hetvik Agro Industries (“Company”, “we”, “our”, or “us”), operating its proprietary wellness formulation brand CordyLumina (website: cordylumina.com).
We respect your privacy and are committed to safeguarding your personal data in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, and applicable Indian regulatory standards.
Personal Data We Collect
When you browse our portal, place orders, make inquiries, or register for consultation, we may collect the following information:
- Identity & Contact Data: Full name, telephone/mobile number, WhatsApp communication ID, and email address.
- Delivery & Logistics Data: Shipping street address, city, state, 6-digit postal pincode, and delivery instructions.
- Transaction & Order Data: Formulations selected, quantities, packaging choices, subtotal values, and payment mode preference (UPI/QR or Cash on Delivery).
- Consultation & Feedback Data: Inquiry topics, dosage queries, and voluntarily shared wellness concerns.
- Technical Data: Browser user agent, device screen parameters, IP address, and cookie tokens used solely for cart persistence and secure checkout navigation.
Purpose of Data Processing
We process your personal information strictly for legitimate commercial and operational purposes, including:
Order Fulfillment & Dispatch
Generating invoices, formatting WhatsApp order manifests, packaging botanical formulations, and coordinating with dispatch couriers.
Customer Care & Guidance
Providing formulation advice, answering ingredient queries, updating order tracking status, and responding to inquiries.
SMS, WhatsApp & Email Communications Consent
Opt-In Consent Policy:
When you submit an inquiry through our contact form and check the consent box stating "I Signup to receive Promotional,transactional notifiactions on sms,mails and whatsapp messages", you provide explicit consent to receive:
- Transactional Messages: Order dispatch summaries, AWB tracking updates, payment receipts, and delivery confirmations.
- Promotional Messages: Seasonal offers, new botanical formulation releases, educational health blogs, and exclusive discount codes.
- Consultation Follow-ups: Tailored dosage recommendations and wellness check-ins from Hetvik Agro certified specialists.
Data Security & Retention
Hetvik Agro Industries implements industry-standard technical and organizational security measures, including SSL encryption, restricted access protocols, and regular system audits to protect your data against unauthorized access, loss, or misuse.
Customer transaction logs and tax records are retained only for the duration required by statutory Indian taxation and auditing laws.
Your Rights & Opt-Out Mechanism
You maintain complete control over your personal data:
- Revoke Consent: You may unsubscribe from promotional WhatsApp or SMS alerts at any time by replying "STOP" or contacting our support desk.
- Access & Correction: You may request access to or correction of your registered delivery address and contact profile.
- Erasure: You may request deletion of non-statutory personal data upon completion of open order obligations.
Grievance Officer & Contact Information
For privacy inquiries, grievance redressals, or opt-out requests, please write to our designated officer:
Entity: Hetvik Agro Industries (Brand: CordyLumina)
Grievance Redressal: Compliance & Data Protection Officer
Corporate Address: Plot 42, Hi-Tech City, Hyderabad, Telangana - 500081, India
Helpline / WhatsApp: +91 9876543210
Email: support@cordylumina.com • compliance@hetvikagro.com