Terms & Conditions

Acceptance of Terms & Enterprise Details

Welcome to the digital platform of CordyLumina, a premier functional wellness and botanical formulation brand owned, manufactured, and distributed by Hetvik Agro Industries (“Hetvik Agro”, “Company”, “we”, “us”, or “our”).

By browsing our website, submitting order inquiries, adding products to cart, communicating via WhatsApp, or purchasing any of our 10 signature formulations, you agree to be bound by these Terms and Conditions and all associated policies.

Nutraceutical & Dietary Supplement Disclaimer

The content, ingredient breakdowns, scientific literature summaries, and wellness guidance provided across this website or during WhatsApp consultations are for informational and educational purposes only. They do not constitute medical advice.

Always consult a licensed medical practitioner or certified nutritionist prior to initiating any new supplement regimen, especially if you are pregnant, lactating, taking prescription medication, or have a pre-existing health condition.

Formulations, Purity Standards & Pricing

• Batch Purity: All products are manufactured under rigorous quality control standards using pure ingredients (Spirulina, Multi-Collagen, Marine Calcium, Neem, Pure Whey Isolate, etc.).
• Pricing: All formulation prices are quoted in Indian Rupees (INR ₹) inclusive of applicable taxes, unless expressly stated otherwise.
• Price Modifications: Hetvik Agro Industries reserves the right to revise pricing, promotional bundles, or formulations at any time without prior notice.

WhatsApp Ordering & Checkout Workflow

CordyLumina utilizes a high-touch, direct WhatsApp formulation order model to deliver personalized support and immediate dispatch coordination:

Shipping & National Dispatch Timelines

We deliver to serviceable PIN codes across India from our Hyderabad Main Processing & Logistics Hub:

• Dispatch Window: Verified orders are packaged and handed over to courier partners within 24 to 48 business hours.
• Estimated Delivery: Metro areas typically receive consignments within 2–4 business days; non-metro and regional zones within 4–7 business days.
• Tracking: Real-time tracking links (Air Waybill / AWB) are dispatched via WhatsApp and SMS upon courier handover.

Returns, Damaged Shipments & Refund Policy

Due to the hygienic, consumable nature of botanical nutraceuticals, our return policies are structured as follows:

• Damaged / Tampered Shipments: If your consignment arrives with outer damage or broken safety seals, notify our WhatsApp desk within 48 hours of delivery along with photographic/unboxing evidence. We will arrange a free immediate replacement.
• Incorrect Formulation Received: If an incorrect product is dispatched, we will initiate pickup and deliver the correct formulation at no extra charge.
• Non-Returnable Items: Opened bottles, unsealed powders, or items with broken tamper-evident seals cannot be returned for hygiene and safety reasons.
• Refunds: Where a refund is approved by our compliance team, funds are remitted via the original UPI or bank channel within 5–7 working days.

Intellectual Property & Proprietary Rights

All brand trademarks, trade dress, formulation names, logos, website layout, imagery, copy, and product descriptions are the exclusive intellectual property of Hetvik Agro Industries.

Unauthorized reproduction, scraping, commercial redistribution, or trademark infringement is strictly prohibited and subject to civil and criminal legal action under applicable Indian laws.

Governing Law & Legal Jurisdiction

These Terms & Conditions and all commercial transactions shall be governed by and construed in accordance with the substantive laws of India.

Any disputes, claims, or controversies arising out of or related to our products or services shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.